Kevan has received a further update this morning from Karbon Homes:

As you know, the coronavirus situation is developing quickly and this week, the Prime Minister outlined much stricter measures to help reduce the spread of the virus.

At Karbon Homes, we want to ensure we follow these guidelines to protect the health and safety of our customers, colleagues and stakeholders as much as possible.

As a result of the Prime Minister’s announcement on Monday, we will only be offering emergency and essential repairs. When undertaking emergency repairs, we will ensure we follow social distancing guidelines.

We are trying to use our limited teams in the best way possible so we are minimising callouts in the evenings, particularly after 8pm. This will allow us to provide the best service we can to those in most need.

Any non-urgent repairs that have already been booked in will be postponed until we are able to resume normal working practices. We are asking customers to call us when services return to normal to re-book their repairs.

Our housing teams will continue to support customers over the phone where possible. We are carrying out health and safety checks once a week at our retirement living and extra care schemes, and making daily welfare phone calls to residents in those schemes.

We have let customers know about the changes to our services as a result of coronavirus through our website and by email as well as letters to our retirement living and extra care scheme customers. We will continue to keep you updated as the situation develops. Please feel free to share this information with your residents and constituents.

I also wanted you to know that I am now acting as the main point of contact for Karbon Homes with the following key local authority contacts to identify where we can offer information or support in developing plans to support the shielding of vulnerable people:

  • Northumberland County Council:  Phil Soderquest
  • Durham County Council:  Lynn Hall

For further updates, please see