Kevan met today with Michael King, the Local Government and Social Care Ombudsman to discuss their new report Caring about complaints; lessons from our independent care provider investigations.
A copy of the report is available online by clicking on the link below:
LGO Report – Caring about complaints lessons from our independent care provider investigations
The Local Government Ombudsman also publishes the complaints they consider on their website with personal details removed.
There are also statistics available about the amount of complaints to the Ombudsman, broken down by Local Authority. Further details can be found on their website here.