Kevan has received an update from HM Land Registry which can be read below:

In these challenging times, our thoughts are with all of you who are affected by the coronavirus (COVID-19) pandemic and the difficult circumstances it is creating.

We are working hard to minimise disruption and are prioritising the services that allow property transactions to continue. Our Business e-services are fully functional. However we are facing varying degrees of disruption and there may be some delays as we are experiencing a high volume of enquiries. We apologise for any inconvenience caused.

On 26 March the Ministry of Housing, Communities & Local Government issued guidance on the buying and selling of homes and we have supported the latest industry-wide guidance, which aims to help conveyancers assist clients and comply with the regulations and guidance on home moving.

Keeping you up to date 

We will continue to review our services and keep our Coronavirus (COVID-19): impact on our services page up to date.

Changes in procedure

Most of our services will continue as normal. In response to questions raised by our customers as a result of COVID-19, we will continue to review our practice, policy and procedures regularly and as a response:

  • we will extend all current cancellation dates until 1 June 2020 and will not be issuing any warnings of cancellation in the interim; and
  • we will also aim to grant any request to either extend a notice period, or allow a further period for making an objection, for any reason related to COVID-19. There are some exceptions where we will not be able to grant an extension which can be found in our news story.

Please check this page for any further updates.

Contacting us

Like many organisations, we are not making any new face-to-face appointments for our local offices and existing appointments have been cancelled. Our Customer Support Centre is not currently answering telephone calls. However, we are working hard to get that back up and running as quickly as possible. You can continue to get in touch with us or use a guide that may answer your question. We are receiving high volumes of email enquiries but will respond as quickly as we can.

With best wishes

Simon Hayes
Chief Executive and Chief Land Registrar